Besides providing your customers with many channels for reaching out to you for support, your Zendesk offers a way to empower them to answer their own questions using the resources in your knowledge base. When customizing your Web portal and building your knowledge base, it’s important to understand how a customer can experience and interact with the content you provide.
The latest tip of the week gives you a quick overview of the features in Zendesk that can help your customers find the information they are looking for.
Head to the forums to learn more.
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