Our very own JD Peterson, Vice President of Product Marketing, recently shot a video with Software Advice detailing how to create an effective self-service customer community.
Self-service communities are places online where customers can go to find information and answers to their questions themselves. They help to get your customers engaged with your company and one another, and they can also reduce some of the strain on your customer support team. JD walks us through simple concepts like gamification and analytics, detailing how they can be used to ensure your self-service community is a place that your customers will actually enjoy visiting.
To learn more, watch the video here.
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