Customers want to help themselves. They are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. In a recent survey, 67% of respondents said they prefer self-service over speaking with a representative. And a whopping 91% said they would use a company’s online knowledge base to meet their customer service needs.
The latest tip of the week is actually 6 tips designed to help you build an all-in-one knowledge base, community, and customer portal. Better known as the Help Center.
Read 6 tips for building a thriving Help Center
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